FAQs

What kind of products do you sell?

We deal in Household, Kitchen, Electronic & Baby products.

Are all products in BuyToday imported and genuine?

Our 95% products are imported and the rest 5% are Made in Pakistan. We import from China, Malaysia & Iran. At BuyToday, we only deal in genuine & high quality products. If any doubt & trust issues? Click Here and check our customers reviews & ratings.

Where can I find the detailed information about a product?

The detailed information along with original attached pictures can be found under the 'Description' tab on the product pages.

Where can we see BuyToday's products? Do you have any shop or outlet?

Unfortunately, we don’t have any shop or outlet yet. We are completely online-based. Feel free and order us online; if you don’t like our product quality or size, you can freely request for a replacement.

Are the prices on Buytoday negotiable?

We are already providing discounts on each and every product, so prices on Buytoday are non-negotiable.

Are there any hidden costs or charges if I order from Buytoday?

There are no hidden charges when you order from Buytoday. All costs are 100% visible on the checkout page which includes Product Price + Shipment Charges.

How do I pay on BuyToday?

BuyToday offers you the possibility to pay through Cash On Delivery (COD). With COD, you can pay in cash to the delivery agent at your doorstep upon receipt/ airway bill of your order.

Can I check my parcel before payment on doorstep?

If you have ordered from Karachi, then our personal delivery boy will allow you to check the parcel before payment. But unfortunately, if you have ordered from other cities, you can’t check before payment because we send parcels through courier service, and they don’t allow opening parcels before payment due to their safety policy. But you don’t need to worry; we provide a return and replacement policy.

How do I place an order on Buytoday?

Shopping on buytodaypk is very easy! Once you have found the product you want to buy, just follow the steps below: 1. Open buytodaypk.pk on your mobile or desktop browser. 2. Put the item title in the 'Search Bar'. 3. Click on the image of your desired item & Click on 'Buy Now'. 4. Click on 'View Cart' (change quantity if required) & click on 'Checkout Button'. 5. Enter your personal details like (Name/Contact Number/Shipping Address with City/Email Address). 6. Confirm the order details and Click on 'Place Order'. 7. Your Order number will appear on your screen. Congratulations! Your order has been placed and you’ll get your receipt via Email.

Can I call Buytoday to place an order?

Yes, definitely! Just call us at +92-305-715-7770, and a Customer Service rep will help you out.

How do I remove an item from my shopping cart?

Step 1 – Go to your 'Cart'. Step 2 – You can remove the item from your cart by clicking the 'X' button.

Does Buytoday have a mobile app?

Not at the moment, but Insha Allah we will be launching our mobile app very soon.

How do I cancel my order?

If you wish to cancel your order before it is shipped, please call +92-305-715-7770 and speak to a Customer Service rep. If your order is already on its way to you or if you have already received your order, you will not be able to cancel the order, but you may be able to return your product.

What is the expected delivery time?

Once we have called your registered mobile number and confirmed the order with you, we expect delivery to happen within 2 to 3 working days in Karachi & within 4 to 5 working days in other cities. Delivery timelines vary depending on your city and your selected product, or due to unforeseen circumstances.

What are the delivery charges?

Rs 100 to 150 delivery charges for all over Karachi according to different weight and volume. No more than Rs 150/-. For other cities, delivery charges are calculated based on the weight & volume of the product. You can purchase multiple items under 3kg, Rs 200/- delivery charges will apply. If weight and volume increase, Rs 50/- additionally applies per kg.

How many products can we purchase in one delivery charge?

You can purchase multiple items in one delivery charge. But if your parcel weight increases to 3kg+, then additional charges apply.

Do Buytoday deliver orders outside Pakistan?

Unfortunately, we are not offering international deliveries at this time.

Does Buytoday deliver all over Pakistan?

Absolutely! We deliver all over Pakistan through our logistics partners.

How do I get updates on my order delivery time?

Please get in touch with a Customer Service Representative via Email, Facebook Messenger, WhatsApp, or contact us at +92-305-715-7770.

If I found the package opened and the product seal broken on delivery, what should I do?

You should refuse to accept an open package. However, if you do receive any such package which is open, severely damaged, or tampered, please get in touch with us immediately at +92-305-715-7770.

Will somebody contact me before delivering the package to my location?

Our delivery person may contact you to confirm your exact location and time of delivery.

Do you have a Return Policy?

Yes, we do! If by some extremely rare chance the product you receive is not up to your standards.

Do you have a Replacement Policy?

Yes, we do! If you request a replacement, you don’t need to go anywhere; we will send our rider to you, and he will replace that product. Replacement charges Rs 100/-.

What is the reason for return?

Item is not the one ordered or is not as advertised. Item is defective, counterfeit, or damaged at the time of delivery.

What is the procedure for returning the product?

All you have to do is call: +923057157770 OR email: contact@buytodaypk and let us know within 7 days of receiving the product. Once we receive your claim, our representative will send our office address where you have to return it, then we’ll wait for your product to arrive by a courier of your choice. After that, your full amount will be refunded to your bank account or through Easypaisa.

What are the conditions for Replacement?

If in case you don’t like our product and want to change it with something else. If the item is defective, counterfeit, or damaged at the time of delivery. If the item is not the one ordered or is not as advertised.